Our Focus is You
Acting on the ever-changing demands of the Roadshow market and client feedback, VIP invested more time, capital and resource, into technology, training and deliverables over the last 12 months, than in any other period of our company history.
Who will I deal with?
On a day to day basis, you will deal with a dedicated roadshow coordinator, reporting to your account manager.
Do you respond quickly?
Bookings acknowledged within 15 minutes, full confirmations with Driver Number (DDI) in 1 hour.
When will I receive my chauffeur’s details?
Driver DDI number (which will not alter) within 1 hour, driver name and mobile 24 hours in advance.
Do you check itineraries?
An experienced roadshow coordinator monitors all travel times and flights with the support of our unique itinerary-led system, which cross-references; flight numbers, meeting schedules and most important, drive times.
How do you handle itinerary amendments?
Your dedicated roadshow coordinator will upload itinerary amendments triggering control checks of partners and chauffeurs, ensuring they have the updated itinerary.
How do you enforce quality control?
Every job has 14 quality control checks. The most important of which; every driver on every job is called one hour before scheduled pickup by a dedicated quality control manager.
Do you have a global network?
With offices on three continents and preferred roadshow partners in every financial center across the globe, we are strategically placed to service any type of roadshow project.
Are VIP chauffeurs fully insured?
All VIP chauffeurs and partners have valid insurance and have signed Non Disclosure Agreements (NDAs).
How do you manage complaints?
Our unique feedback system enables us to record and respond to all positive and negative feedback, helping VIP to constantly improve our service delivery.
Dedicated Roadshow Team
VIP has a dedicated team of roadshow specialists with over 10 years’ combined roadshow experience across every region and sector.
Our in-house roadshow team offer a complete roadshow support service and manage your bookings round the clock, ensuring consistent high quality service levels.